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These Boots are made for wellbeing: high-street pharmacy concept bets on beauty and wellness

3 July 2019 - brand values, Customer experience, Design, Retail design, Retail innovation, Retail technology

With the beauty and wellness industries booming, UK high-street pharmacist Boots is getting in on the action with its recently opened 28,524 sq ft flagship concept in London’s Covent Garden. Innovation Researcher Harriet Cox went along…

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Promoting Purposeful Retail with The DO School

6 June 2019 - brand values, Retail branding, Retail innovation, Retail trends, Value chain

We’re delighted to announce that GDR has been supporting The DO School’s project to promote Purposeful Retail. The DO School is a global organisation made up of “a community of purposeful DOers, innovators, and experts” from…

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VIDEO: Watch GDR’s Kate Ancketill discuss the future of retail at TFWA

22 May 2019 - brand values, Customer experience, E-commerce, Hospitality, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Last week GDR’s CEO Kate Ancketill spoke about the future of retail at the Tax Free World Association’s Asia Pacific Exhibition and Conference in Singapore.   Her talk looked at how retailers, brands, airlines and airports…

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Leveraging new talent to create unique retail spaces

16 May 2019 - Customer experience, Design, Retail design, Retail innovation, Retail trends

GDR’s John O’Sullivan explores the experiential spaces that are constantly evolving to keep customers coming back for more. During the last six months we’ve noticed a real spike in the number of new multi-brand retail stores…

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GDR visits … the UK’s first “till-free store”

7 May 2019 - brand values, Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

Two weeks after writing this article unpicking the future of cashless stores, GDR’s SVP Global Innovation Alex Sbardella visits Sainsbury’s new “till-free” store to interrogate the format from the customer’s and the brand’s perspective. I was…

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A masterclass in visual merchandising: H&M’s new homeware destination

1 May 2019 - Customer experience, Fashion, Retail design

H&M’s new homeware flagship on London’s Regent Street focusses on high style over high tech. Innovation researcher Harriet Cox went along to check it out. Coming just months after the brand opened its first dedicated Home…

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The buzz around natural beauty: Burt’s Bees London pop-up

22 February 2019 - brand values, Campaigns, Customer experience, Design, Retail design, Sustainability

US personal care brand Burt’s Bees has launched a three week pop-up store in London’s Covent Garden to promote its new colour cosmetics range. Innovation researchers Harriet Cox and Charlie Lloyd went down to check it…

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GDR visits … Showfields

1 February 2019 - Customer experience, Design, Omnichannel retail, Retail design, Retail innovation, technology

The shop window at multi-brand New York concept store Showfields proclaims it to be “The most interesting store in the world”. GDR SVP Global Innovation Alex Sbardella dropped in when he was in town to put…

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New York’s 10 best new retail concepts

9 January 2019 - Customer experience, Omnichannel retail, Retail innovation, Retail technology

With the NRF’s BIG Show 2019 taking place in New York over the next week, we pay tribute to the most interesting and disruptive new retail concepts in the Big Apple. Here's our list of the…

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GDR visits … H&M’s Hammersmith concept store

14 December 2018 - brand values, Customer experience, Design, Fashion, Omnichannel retail, Retail design, Retail innovation, Retail technology, Sustainability

H&M has redesigned its three-floor store in London’s Hammersmith to look nothing like H&M. GDR’s Babette-Scarlett Schossau paid it a visit to see how the space has been transformed. H&M gave its 2,300 square metre store…

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