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VIDEO – Watch GDR CEO Kate Ancketill at NRF 2020 Vision

31 January 2020 - Customer experience, E-commerce, Fashion, Fourth Industrial Revolution, NRF, Omnichannel retail, Retail innovation, Retail technology, Retail trends

Watch the best of the action as GDR CEO Kate Ancketill gave the retail trends keynote at the NRF’s 2020 Vision conference in New York. Earlier this month GDR CEO Kate Ancketill returned to the NRF’s…

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LISTEN: Shaping the Future of Digital Experiences

22 November 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

GDR SVP Global Innovation Alex Sbardella joined Microsoft’s Louise Watkins, Spiritland’s Paul Noble and famed podcaster Elizabeth Day to discuss the future of in-store digital experiences as part of the Shaping the Future by Regent Street…

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5 unexpected brand experiences of the Seoul subway

19 November 2019 - Campaigns, Customer experience

GDR innovation researcher Babette-Scarlett Schossau explores how brands are taking advantage of the more than 7 million passengers passing through the Seoul subway every day. Public transport is a place in transit. It’s a space that…

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Putting the activism back into The Body Shop

5 November 2019 - brand values, Customer experience, Design, Retail design

GDR Innovation Researcher Harriet Cox visited The Body Shop’s new-look Oxford Street flagship to see how it reignites its activist past. Fondly remembered by ‘90s kids for its bursting bath pearls, rich chocolatey smelling body butter…

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The future of hospitality is in the workplace (and vice versa)

5 November 2019 - Architecture, brand values, Design, Hospitality, Retail design, Sustainability

With the broken promises of WeWork and the constant innovation in co-working and co-living, it’s not easy for casual observers to separate the wheat from the chaff. GDR Senior Consultant Eric Coulon believes it’s time to…

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GDR’s Spotlight on Seoul

30 October 2019 - Customer experience, Retail innovation, Retail technology, Retail trends

GDR innovation researcher Babette-Scarlett Schossau visited the most innovative new retail spaces in Seoul and reports on the latest trends from the vibrant South Korean capital. The huge metropolis of Seoul is known for the way…

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Experiential pop-up puts Uniqlo’s new LifeWear collection under the microscope

24 October 2019 - brand values, Campaigns, Design, Provenance, Retail branding, Retail trends, Sustainability

Japanese fashion brand Uniqlo celebrated this year’s London Fashion Week and the London Design Festival with an exhibition held at Somerset House. Called The Art and Science of LifeWear: New Form Follows Function, the brand aimed to…

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My Cashless Life

17 October 2019 - Customer experience, Omnichannel retail, Retail innovation, Retail technology, technology

Earlier this year GDR SVP Alex Sbardella wrote about the inherent tension between the added convenience of a cashless world and the way it potentially alienates some of the most vulnerable people in society. This week,…

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GDR meets … Scandit

9 October 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail technology, technology

Last month Andrew Getter, UK sales manager for the Swiss-based tech company Scandit, dropped into GDR’s London office. Innovation researcher Charlie Lloyd explores how the company plans to revolutionise the supermarket experience for both customers and…

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Experiencing the unexpected at Samsung KX

20 September 2019 - Customer experience, Design, Retail design

GDR’s Global Client Director Rachel Wilkinson dropped into Samsung’s stylish new destination in London’s King’s Cross to find out if it delivers on its experiential retail promise. To be crystal clear, in the words of Samsung:…

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