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Physical stores doubling as content creation hubs

28 August 2019 - Customer experience, E-commerce, Omnichannel retail, Retail design, Retail innovation, Retail technology, Retail trends, technology

Innovation researcher Harriet Cox looks at how retailers are using in-store content creation zones to boost social media mentions, build community and extend the reach of their physical stores. Earlier this month I went to take…

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Pigzbe: Pocket money in a cashless society

2 August 2019 - Customer experience, E-commerce, Internet of Things, Retail technology, technology

GDR Innovation Strategist Dave Dalrymple-Pryde explores connected cashless piggy bank alternative Pigzbe and considers what it says about the future of money.   One of the exhibitors at the Unbound innovation festival in London last month…

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GDR at NRF Protect: The importance of loss prevention

19 June 2019 - Customer experience, E-commerce, Retail technology, technology, Value chain

GDR's James Mullan returned to the NRF Protect stage this time last week to deliver the final keynote at retail's biggest loss prevention and cybercrime conference.   Held just outside the parks of Disneyland in Anaheim,…

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Exploring the future of food

12 June 2019 - Customer experience, New industries, Provenance, Retail trends, Sustainability, technology

GDR innovation researcher Babette-Scarlett Schossau explores the latest food innovations at the V&A’s Food: Bigger than the Plate exhibition. Food is one of my biggest passions so I was thrilled to get the opportunity to visit…

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VIDEO: Watch GDR’s Kate Ancketill discuss the future of retail at TFWA

22 May 2019 - brand values, Customer experience, E-commerce, Hospitality, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Last week GDR’s CEO Kate Ancketill spoke about the future of retail at the Tax Free World Association’s Asia Pacific Exhibition and Conference in Singapore.   Her talk looked at how retailers, brands, airlines and airports…

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GDR visits … the UK’s first “till-free store”

7 May 2019 - brand values, Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

Two weeks after writing this article unpicking the future of cashless stores, GDR’s SVP Global Innovation Alex Sbardella visits Sainsbury’s new “till-free” store to interrogate the format from the customer’s and the brand’s perspective. I was…

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Investigating the potential of what3words

11 April 2019 - Customer experience, New industries, Provenance, Retail innovation, Retail technology, technology

GDR Innovation Researcher Charlie Lloyd assesses location-based start-up what3words to investigate its potential for retailers and hospitality brands. Four years ago, GDR published a case study about what3words, a British start-up hoping to revolutionise navigation through…

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What’s next for Augmented Reality?

21 March 2019 - Campaigns, Creative packaging, Customer experience, Retail innovation, Retail technology, technology

As the wave of hype recedes around Augmented Reality, GDR Innovation Strategist Dave Dalrymple-Pryde considers what’s left and what’s next for the technology. Nearly two years have passed since Apple released its ARkit framework for iOS…

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Spotlight on Supply 2: Emerging opportunities and logistics trends

11 March 2019 - brand values, Customer experience, E-commerce, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail technology, Retail trends, Sustainability, technology, Value chain

In the second article of our two-part supply chain and logistics series, GDR’s SVP Global Innovation Alex Sbardella reveals the opportunities that emerging innovations and logistics trends provide for retailers.   As I covered in the…

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Personalisation & Mass Customisation

8 March 2019 - brand values, Customer experience, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail innovation, Retail technology, technology

Yesterday GDR CEO Kate Ancketill appeared on Evan Davies’ BBC Radio 4 show The Bottom Line to discuss personalisation and mass customisation. In this blog post she defines what makes these approaches distinct and highlights the…

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