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GDR CEO Kate Ancketill reflects on retail in 2018

20 December 2018 - Fourth Industrial Revolution, New industries, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

GDR CEO Kate Ancketill looks to the positives and predicts we’ll see more locally optimised offers, an explosion of new store formats and more hybridisation in 2019 Kate’s thoughts were first published in Retail Focus’s Retail…

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Are we entering the age of “Come to me” retail?

10 October 2018 - Customer experience, Fourth Industrial Revolution, Hospitality, Internet of Things, Omnichannel retail, Retail innovation, Retail technology, technology

GDR’s John O’Sullivan explores the next generation of ultra-convenient retail formats that customers will be able to summon on-demand During the last five years mobile-powered brands like Uber, Deliveroo, Amazon and Domino’s have normalised the idea…

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Exploring the principles of immersive design

24 September 2018 - Customer experience, Design, Retail design, Retail technology, technology

GDR’s Dave Dalrymple-Pryde extracts some core principles from immersive content pioneer Jessica Brillhart’s keynote at the London Design Festival.   Jessica Brillhart, formerly principal filmmaker for VR at Google and founder of immersive content production company…

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Legacy retailers lack the structural conditions for innovation

16 August 2018 - Customer experience, E-commerce, Omnichannel retail, Retail innovation, technology

After another stalwart of the British high street, House of Fraser, went into administration last week, we contend that physical retailers must be brave enough to innovate. GDR Creative Intelligence CEO Kate Ancketill believes legacy structures…

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GDR visits … The Macallan Distillery Experience

2 August 2018 - Campaigns, Customer experience, Retail technology, technology

GDR’s James Mullan visited The Macallan’s immersive New York pop-up to find out how the whisky brand is using technology to bring its US fans closer to its new Scottish distillery To coincide with the opening…

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The changing face of the fitting room

26 July 2018 - Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

GDR’s Jacqueline Oteri surveys recent fitting room innovations and says retailers must use these spaces to enable their customers’ shopping missions.   With the rise of digital and e-commerce shopping over the last two decades, physical…

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GDR visits… Zara at Westfield Stratford

31 May 2018 - Customer experience, E-commerce, Fashion, Omnichannel retail, Retail innovation, Retail technology, technology

GDR’s Charlie Lloyd took a trip to Zara’s new flagship at Westfield Stratford City, a tech-driven space that aims to make the brand’s physical and online shopping experiences more seamless than ever before.   The new…

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The rapid development of Blockchain

11 May 2018 - Blockchain, brand values, Customer experience, E-commerce, Provenance, Sustainability, technology, Value chain

GDR SVP Global Innovation Alex Sbardella explores how the potential use cases for Blockchain are multiplying rapidly. Last month I went to the IoT Tech Expo 2018 in London’s Olympia, which also incorporates the Blockchain Expo…

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The top four start-ups at the Retail Business Technology Expo

4 May 2018 - Customer experience, Design, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

GDR SVP Global Innovation Alex Sbardella picks out his favourite start-ups from this week’s Retail Business Technology Expo in London.   The Retail Business Technology Expo is a great place for retailers to buy technology that…

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Walmart2World and the convergence of retail and finance

26 April 2018 - brand values, Customer experience, Retail innovation, Retail technology, technology

GDR Innovation Researcher Charlie Lloyd explores how Walmart’s latest initiative mirrors the convergence of retail and finance in China   This month, US grocery giant Walmart announced the launch of a new programme, Walmart2World. The scheme…

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