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Supporting you during and after the Covid-19 pandemic

27 March 2020 - brand values, Campaigns, Customer experience, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Covid-19 has had an unprecedented effect on the way consumers live, play and shop. We are documenting accelerated trends and behaviours, which are evolving weekly. In response to this international crisis, we are utilising our knowledge…

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The C-Series: How Coronavirus will change the way we shop

20 March 2020 - Customer experience, E-commerce, Fourth Industrial Revolution, Omnichannel retail, Provenance, Retail innovation, Retail technology, Retail trends, technology

In The C-Series, GDR will explore the impact Covid-19 will have on consumer behaviour; how we live, work, play and, in this first instalment, how we shop. It’s our job as business futurists to help you…

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LISTEN: How retail has changed in the last two decades

26 February 2020 - Customer experience, Fourth Industrial Revolution, NRF, Retail innovation, Retail technology, Retail trends, technology

To coincide with her retail trends keynote at the NRF’s 2020 Vision Conference last month, GDR CEO Kate Ancketill joined the Retail Gets Real podcast to discuss what has changed during her 22 years as a…

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LISTEN: GDR CEO Kate Ancketill on BBC Machine Learning Fireside Chats

9 January 2020 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

GDR’s CEO Kate Ancketill joined former ASOS head of data science Jedidiah Francis and Satalia CEO Daniel Hulme to discuss Machine Learning in retail as part of the BBC Fireside Chats series.   GDR CEO Kate…

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GDR meets … Sonarax

9 December 2019 - Customer experience, Retail innovation, Retail technology, technology

GDR met Israeli technology company  Sonarax at a recent conference and we were fascinated to hear them talk about their ultrasonic technology and how they plan to - quite literally - make waves in retail. Innovation…

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Demystifying DNA testing

4 December 2019 - brand values, Customer experience, Retail innovation, Retail technology, technology

GDR’s Harriet Cox interrogates the rapidly growing trend of hyper-personalisation based on DNA testing. There’s little more personal than your DNA. In 2019 there’s been a real surge in a new form of hyper-personalisation in which…

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LISTEN: Shaping the Future of Digital Experiences

22 November 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

GDR SVP Global Innovation Alex Sbardella joined Microsoft’s Louise Watkins, Spiritland’s Paul Noble and famed podcaster Elizabeth Day to discuss the future of in-store digital experiences as part of the Shaping the Future by Regent Street…

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My Cashless Life

17 October 2019 - Customer experience, Omnichannel retail, Retail innovation, Retail technology, technology

Earlier this year GDR SVP Alex Sbardella wrote about the inherent tension between the added convenience of a cashless world and the way it potentially alienates some of the most vulnerable people in society. This week,…

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GDR meets … Scandit

9 October 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail technology, technology

Last month Andrew Getter, UK sales manager for the Swiss-based tech company Scandit, dropped into GDR’s London office. Innovation researcher Charlie Lloyd explores how the company plans to revolutionise the supermarket experience for both customers and…

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Artificial intelligence in retail: where we are and how to integrate it

18 September 2019 - Customer experience, Design, E-commerce, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

As more retail businesses are integrating artificial intelligence into their operations, we take a look at the current state of play and offer a playbook for companies looking to implement AI. We’ve seen over the past…

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