GDR's consultant Bia Bezamat reflects on her recent visit to New York and the emerging trend towards retailers becoming community hubs. If you are a GDR newsletter subscriber you’ll have seen my piece about my recent trip…
“Omnichannel is already legacy thinking that represents a limited approach for designing and delivering services" - Ronald Rogowski, principal consultant at Forrester Physical versus digital. Online versus offline. Bricks versus clicks. When talking about omnichannel retail, it’s easy to treat…
Dyson’s first physical store opened on London’s Oxford Street earlier this month. The Dyson Demo store captures the experimental edge of the design experts behind Dyson’s electronic products, while serving as an attraction for visitors to gets…
Dixons Carphone opened a new flagship store on London’s Oxford Street today, showcasing a new experimental store format. As part of its three-in-one retail expansion, the store sells products from Carphone Warehouse, Currys and PC World. Innovation Researcher Lamorna Byford…
Fresh is best. It is a mantra repeated by supermarkets to consumers time and again. Freshness speaks of provenance, nutrition and quality. It also suggests speed, with that bowl of strawberries seemingly plucked from a pastoral field…
Christian Dior’s brief for architect Peter Marino when designing the new London flagship was unusually straightforward: “The tones of grey, pale turquoise and pink will prevail.” Shades of Dior's signature grey wash over four floors. Trellises of…
When asked to describe an Apple store, a familiar image comes to mind. Long, narrow tables made from solid maple run from the front to the rear of the store. The use of glass and light. New…
A new restaurant is repositioning bourgeois health food quinoa as not only fast food, but fun food Gluten-free and high in fibre may not sound like an ingredient for a good time, but fast-casual quinoa restaurant…