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GDR visits … H&M’s Hammersmith concept store

14 December 2018 - brand values, Customer experience, Design, Fashion, Omnichannel retail, Retail design, Retail innovation, Retail technology, Sustainability

H&M has redesigned its three-floor store in London’s Hammersmith to look nothing like H&M. GDR’s Babette-Scarlett Schossau paid it a visit to see how the space has been transformed. H&M gave its 2,300 square metre store…

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GDR visits … Dirty Lemon’s The Drug Store

4 December 2018 - brand values, Customer experience, Retail design, Value chain

GDR innovation researcher Babette-Scarlett Schossau describes the emotional rollercoaster of visiting a store where you can walk out without paying. As a new customer to Dirty Lemon, I didn’t know what to expect when I walked…

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GDR visits … La Famiglia Rana Grocer

27 November 2018 - brand values, Campaigns, Creative packaging, Customer experience, Design, Provenance, Retail branding, Retail design

Italian fresh filled pasta brand La Famiglia Rana has launched in the UK with a pop-up grocery store in London. Framing its pre-prepared product alongside fresh ingredients, the store is as much a feast for the…

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GDR visits … Coal Drops Yard

31 October 2018 - Architecture, Customer experience, Retail design, Retail innovation

On the opening day of London’s newest shopping destination, GDR’s Charlie Lloyd went along to experience the Heatherwick Studio-designed space, which houses a variety of brands and eateries in renovated Victorian industrial buildings.   The redevelopment…

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GDR visits … Amazon 4-star

18 October 2018 - Customer experience, E-commerce, Omnichannel retail, Retail design, Retail innovation, Retail technology

GDR’s Babette-Scarlett Schossau paid Amazon 4-star in New York’s SoHo a visit to run the rule over the company's latest incursion into bricks-and-mortar retail. Amazon’s latest retail concept is a physical manifestation of its website and…

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Exploring the principles of immersive design

24 September 2018 - Customer experience, Design, Retail design, Retail technology, technology

GDR’s Dave Dalrymple-Pryde extracts some core principles from immersive content pioneer Jessica Brillhart’s keynote at the London Design Festival.   Jessica Brillhart, formerly principal filmmaker for VR at Google and founder of immersive content production company…

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How to deliver better retail experiences

20 September 2018 - Customer experience, Design, Retail design, Retail innovation

GDR’s Harriet Cox reveals what she learned from Gensler’s Retail Leader Lara Marrero at this week’s London Design Festival   "Customer expectation is at an all-time high. They have a voice and they are not afraid…

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The changing face of the fitting room

26 July 2018 - Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

GDR’s Jacqueline Oteri surveys recent fitting room innovations and says retailers must use these spaces to enable their customers’ shopping missions.   With the rise of digital and e-commerce shopping over the last two decades, physical…

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GDR visits…Tiffany’s at Covent Garden

20 July 2018 - brand values, Campaigns, Customer experience, Design, Retail branding, Retail design

GDR’s Charlie Lloyd paid a visit to the newly opened Tiffany’s store in London’s Covent Garden. Dubbed a ‘style studio’, the space is a more playful format than traditional Tiffany’s stores, geared towards the next generation…

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Brands showing their Pride

10 July 2018 - brand values, Campaigns, Creative packaging, Retail branding, Retail design

Following on from last Saturday’s Pride parade in London, we explore how global brands are celebrating the LGBTQ+ community this year   In an era when it is becoming increasingly important for brands and retailers to…

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