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Rocking the vote: how brands are taking a stand in the 2016 US Election

2 November 2016 - Creative packaging, Customer experience, Omnichannel retail, Retail branding, Retail design, Retail innovation, Retail technology, Retail trends, technology

Should brands shy away from politics or be bold enough to take a point of view? Days before one of the most polarising presidential elections in American history, GDR’s Innovation Researcher Martin Reid explores how brands…

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The many faces of one brand: how Uniqlo fits in with its different markets

25 October 2016 - Customer experience, Fashion, Omnichannel retail, Retail innovation

“In order to do business anywhere, we need to have a firm grasp of what it means to be global and what it means to be local,” Tadashi Yanai, chairman, president and chief executive of Uniqlo's parent company…

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The offline stores that have clicked how we shop online

20 July 2016 - Customer experience, Omnichannel retail, Retail design, Retail trends

“Omnichannel is already legacy thinking that represents a limited approach for designing and delivering services" - Ronald Rogowski, principal consultant at Forrester Physical versus digital. Online versus offline. Bricks versus clicks. When talking about omnichannel retail, it’s easy to treat…

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GDR reviews… Dixons Carphone flagship

30 June 2016 - Omnichannel retail, Retail design

Dixons Carphone opened a new flagship store on London’s Oxford Street today, showcasing a new experimental store format. As part of its three-in-one retail expansion, the store sells products from Carphone Warehouse, Currys and PC World. Innovation Researcher Lamorna Byford…

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Moving beyond omnichannel

30 June 2016 - Omnichannel retail

“Brands and retailers need to prioritise the role of touchpoints over channels,” says GDR’s Martin Reid Today’s retail landscape faces a big problem. Customers are acting like impatient teenagers, making difficult demands to brands and retailers. They expect retailers to…

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Today’s special: the restaurants putting Uber on the menu

29 June 2016 - Hospitality, Omnichannel retail, Retail trends

Is eating in the new dining out? As Uber Eats comes to the UK, GDR's Lamorna Byford looks at how restaurants are evolving to stay competitive. Uber has launched its food delivery service, Uber Eats, in central…

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Topshop makes omnichannel retail on-trend in real-time

20 April 2016 - Omnichannel retail

Burberry and Tom Ford may be bringing the runway immediately into luxury stores later this year, but Topshop has already found a way to bring it to the high street in an instant In February 2015,…

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