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Physical stores doubling as content creation hubs

28 August 2019 - Customer experience, E-commerce, Omnichannel retail, Retail design, Retail innovation, Retail technology, Retail trends, technology

Innovation researcher Harriet Cox looks at how retailers are using in-store content creation zones to boost social media mentions, build community and extend the reach of their physical stores. Earlier this month I went to take…

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VIDEO: Watch GDR’s Kate Ancketill discuss the future of retail at TFWA

22 May 2019 - brand values, Customer experience, E-commerce, Hospitality, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Last week GDR’s CEO Kate Ancketill spoke about the future of retail at the Tax Free World Association’s Asia Pacific Exhibition and Conference in Singapore.   Her talk looked at how retailers, brands, airlines and airports…

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GDR visits … the UK’s first “till-free store”

7 May 2019 - brand values, Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

Two weeks after writing this article unpicking the future of cashless stores, GDR’s SVP Global Innovation Alex Sbardella visits Sainsbury’s new “till-free” store to interrogate the format from the customer’s and the brand’s perspective. I was…

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Are we heading towards a cashless future?

26 April 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, Retail trends

As backlash against cashless stores spreads in the US, GDR’s SVP Global Innovation Alex Sbardella assesses the pros and cons for retailers and customers, and considers what the future holds.   Looking from a futurist perspective…

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Spotlight on Supply 2: Emerging opportunities and logistics trends

11 March 2019 - brand values, Customer experience, E-commerce, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail technology, Retail trends, Sustainability, technology, Value chain

In the second article of our two-part supply chain and logistics series, GDR’s SVP Global Innovation Alex Sbardella reveals the opportunities that emerging innovations and logistics trends provide for retailers.   As I covered in the…

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Personalisation & Mass Customisation

8 March 2019 - brand values, Customer experience, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail innovation, Retail technology, technology

Yesterday GDR CEO Kate Ancketill appeared on Evan Davies’ BBC Radio 4 show The Bottom Line to discuss personalisation and mass customisation. In this blog post she defines what makes these approaches distinct and highlights the…

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Spotlight on Supply: The 4 biggest challenges of retail logistics

27 February 2019 - Fourth Industrial Revolution, NRF, Omnichannel retail, Retail innovation, Retail technology, Sustainability, technology, Value chain

In the first article of a two-part series, GDR’s SVP Global Innovation Alex Sbardella explores the challenges created by complicated modern supply chains. Part 2: Emerging opportunities and logistics trends     In 1907 Sears, Roebuck…

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GDR visits … Showfields

1 February 2019 - Customer experience, Design, Omnichannel retail, Retail design, Retail innovation, technology

The shop window at multi-brand New York concept store Showfields proclaims it to be “The most interesting store in the world”. GDR SVP Global Innovation Alex Sbardella dropped in when he was in town to put…

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New York’s 10 best new retail concepts

9 January 2019 - Customer experience, Omnichannel retail, Retail innovation, Retail technology

With the NRF’s BIG Show 2019 taking place in New York over the next week, we pay tribute to the most interesting and disruptive new retail concepts in the Big Apple. Here's our list of the…

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GDR CEO Kate Ancketill reflects on retail in 2018

20 December 2018 - Fourth Industrial Revolution, New industries, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

GDR CEO Kate Ancketill looks to the positives and predicts we’ll see more locally optimised offers, an explosion of new store formats and more hybridisation in 2019 Kate’s thoughts were first published in Retail Focus’s Retail…

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