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Are we entering the age of “Come to me” retail?

10 October 2018 - Customer experience, Fourth Industrial Revolution, Hospitality, Internet of Things, Omnichannel retail, Retail innovation, Retail technology, technology

GDR’s John O’Sullivan explores the next generation of ultra-convenient retail formats that customers will be able to summon on-demand During the last five years mobile-powered brands like Uber, Deliveroo, Amazon and Domino’s have normalised the idea…

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Aggregated retail: the apps that are helping small retailers fight back

20 August 2018 - Omnichannel retail, Retail innovation, Retail technology

GDR’s Charlie Lloyd explores the apps that are connecting online shoppers with products in nearby stores   It isn’t easy for the biggest brands to keep up with the likes of Amazon, Walmart and ASOS in…

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Legacy retailers lack the structural conditions for innovation

16 August 2018 - Customer experience, E-commerce, Omnichannel retail, Retail innovation, technology

After another stalwart of the British high street, House of Fraser, went into administration last week, we contend that physical retailers must be brave enough to innovate. GDR Creative Intelligence CEO Kate Ancketill believes legacy structures…

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“There is a reason why data analysts are the new rock stars”

9 August 2018 - Customer experience, Omnichannel retail, Retail innovation

Why using data to optimise the in-store experience is key to the future of physical retail. This week GDR CEO Kate Ancketill took part in an expert panel discussion on BBC current affairs show Victoria Derbyshire…

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The changing face of the fitting room

26 July 2018 - Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

GDR’s Jacqueline Oteri surveys recent fitting room innovations and says retailers must use these spaces to enable their customers’ shopping missions.   With the rise of digital and e-commerce shopping over the last two decades, physical…

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Watch: GDR CEO Kate Ancketill on BBC Breakfast

15 June 2018 - Customer experience, E-commerce, Omnichannel retail, Retail design, Retail innovation, Retail technology, Retail trends

GDR’s CEO Kate Ancketill appeared on BBC Breakfast this week to discuss how physical stores can survive this inflection point for retail Last week department store chain House of Fraser became the latest traditional retailer to…

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GDR visits… Zara at Westfield Stratford

31 May 2018 - Customer experience, E-commerce, Fashion, Omnichannel retail, Retail innovation, Retail technology, technology

GDR’s Charlie Lloyd took a trip to Zara’s new flagship at Westfield Stratford City, a tech-driven space that aims to make the brand’s physical and online shopping experiences more seamless than ever before.   The new…

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The top four start-ups at the Retail Business Technology Expo

4 May 2018 - Customer experience, Design, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

GDR SVP Global Innovation Alex Sbardella picks out his favourite start-ups from this week’s Retail Business Technology Expo in London.   The Retail Business Technology Expo is a great place for retailers to buy technology that…

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Retail isn’t dying – retailers are

12 April 2018 - brand values, Customer experience, Omnichannel retail, Retail branding, Retail innovation, Retail trends

As tabloid media circles loudly proclaim the death of retail, GDR SVP Global Innovation Alex Sbardella paints a more optimistic view of the future driven by the merging together of lifestyle, experience and shopping. This post…

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Takeaways from the NRF Big Show 2018

17 January 2018 - brand values, Customer experience, Fourth Industrial Revolution, NRF, Omnichannel retail, Retail innovation, Retail technology, Retail trends

Having soaked up three days of talks, walked some 41,837 steps and accumulated more than 40 business cards at the NRF Big Show in New York, GDR’s James Mullan reflects on the major themes of this…

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