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LISTEN: Shaping the Future of Digital Experiences

22 November 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

GDR SVP Global Innovation Alex Sbardella joined Microsoft’s Louise Watkins, Spiritland’s Paul Noble and famed podcaster Elizabeth Day to discuss the future of in-store digital experiences as part of the Shaping the Future by Regent Street…

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My Cashless Life

17 October 2019 - Customer experience, Omnichannel retail, Retail innovation, Retail technology, technology

Earlier this year GDR SVP Alex Sbardella wrote about the inherent tension between the added convenience of a cashless world and the way it potentially alienates some of the most vulnerable people in society. This week,…

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GDR meets … Scandit

9 October 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail technology, technology

Last month Andrew Getter, UK sales manager for the Swiss-based tech company Scandit, dropped into GDR’s London office. Innovation researcher Charlie Lloyd explores how the company plans to revolutionise the supermarket experience for both customers and…

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Artificial intelligence in retail: where we are and how to integrate it

18 September 2019 - Customer experience, Design, E-commerce, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, technology

As more retail businesses are integrating artificial intelligence into their operations, we take a look at the current state of play and offer a playbook for companies looking to implement AI. We’ve seen over the past…

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Physical stores doubling as content creation hubs

28 August 2019 - Customer experience, E-commerce, Omnichannel retail, Retail design, Retail innovation, Retail technology, Retail trends, technology

Innovation researcher Harriet Cox looks at how retailers are using in-store content creation zones to boost social media mentions, build community and extend the reach of their physical stores. Earlier this month I went to take…

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VIDEO: Watch GDR’s Kate Ancketill discuss the future of retail at TFWA

22 May 2019 - brand values, Customer experience, E-commerce, Hospitality, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Last week GDR’s CEO Kate Ancketill spoke about the future of retail at the Tax Free World Association’s Asia Pacific Exhibition and Conference in Singapore.   Her talk looked at how retailers, brands, airlines and airports…

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GDR visits … the UK’s first “till-free store”

7 May 2019 - brand values, Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

Two weeks after writing this article unpicking the future of cashless stores, GDR’s SVP Global Innovation Alex Sbardella visits Sainsbury’s new “till-free” store to interrogate the format from the customer’s and the brand’s perspective. I was…

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Are we heading towards a cashless future?

26 April 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, Retail trends

As backlash against cashless stores spreads in the US, GDR’s SVP Global Innovation Alex Sbardella assesses the pros and cons for retailers and customers, and considers what the future holds.   Looking from a futurist perspective…

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Spotlight on Supply 2: Emerging opportunities and logistics trends

11 March 2019 - brand values, Customer experience, E-commerce, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail technology, Retail trends, Sustainability, technology, Value chain

In the second article of our two-part supply chain and logistics series, GDR’s SVP Global Innovation Alex Sbardella reveals the opportunities that emerging innovations and logistics trends provide for retailers.   As I covered in the…

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Personalisation & Mass Customisation

8 March 2019 - brand values, Customer experience, Fourth Industrial Revolution, New industries, Omnichannel retail, Retail innovation, Retail technology, technology

Yesterday GDR CEO Kate Ancketill appeared on Evan Davies’ BBC Radio 4 show The Bottom Line to discuss personalisation and mass customisation. In this blog post she defines what makes these approaches distinct and highlights the…

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