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VIDEO: Watch GDR’s Kate Ancketill discuss the future of retail at TFWA

22 May 2019 - brand values, Customer experience, E-commerce, Hospitality, Omnichannel retail, Retail innovation, Retail technology, Retail trends, technology

Last week GDR’s CEO Kate Ancketill spoke about the future of retail at the Tax Free World Association’s Asia Pacific Exhibition and Conference in Singapore.   Her talk looked at how retailers, brands, airlines and airports…

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Leveraging new talent to create unique retail spaces

16 May 2019 - Customer experience, Design, Retail design, Retail innovation, Retail trends

GDR’s John O’Sullivan explores the experiential spaces that are constantly evolving to keep customers coming back for more. During the last six months we’ve noticed a real spike in the number of new multi-brand retail stores…

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GDR visits … the UK’s first “till-free store”

7 May 2019 - brand values, Customer experience, Omnichannel retail, Retail design, Retail innovation, Retail technology, technology

Two weeks after writing this article unpicking the future of cashless stores, GDR’s SVP Global Innovation Alex Sbardella visits Sainsbury’s new “till-free” store to interrogate the format from the customer’s and the brand’s perspective. I was…

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A masterclass in visual merchandising: H&M’s new homeware destination

1 May 2019 - Customer experience, Fashion, Retail design

H&M’s new homeware flagship on London’s Regent Street focusses on high style over high tech. Innovation researcher Harriet Cox went along to check it out. Coming just months after the brand opened its first dedicated Home…

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Are we heading towards a cashless future?

26 April 2019 - Customer experience, Fourth Industrial Revolution, Omnichannel retail, Retail innovation, Retail technology, Retail trends

As backlash against cashless stores spreads in the US, GDR’s SVP Global Innovation Alex Sbardella assesses the pros and cons for retailers and customers, and considers what the future holds.   Looking from a futurist perspective…

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Are consumers wising up to brands’ half-truths?

12 April 2019 - brand values, Campaigns, Creative packaging, Provenance, Retail trends, Sustainability, Value chain

GDR Innovation Researcher Madison Hutts reveals the four reasons why brands can no longer hide behind half-truths and must now be fully transparent and honest with customers.   I recently spent some time researching the eco-friendly…

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Investigating the potential of what3words

11 April 2019 - Customer experience, New industries, Provenance, Retail innovation, Retail technology, technology

GDR Innovation Researcher Charlie Lloyd assesses location-based start-up what3words to investigate its potential for retailers and hospitality brands. Four years ago, GDR published a case study about what3words, a British start-up hoping to revolutionise navigation through…

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Exploring the key trends in beauty retail

3 April 2019 - Creative packaging, Customer experience, Retail branding, Retail design, Retail innovation, Retail trends, Sustainability

GDR CEO Kate Ancketill discusses personalisation, sustainability, transparency and how beauty brands are working hard to fit into the wider context of their customers’ lives Earlier this year GDR CEO Kate Ancketill spoke to Retail Focus…

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GDR visits … Captain Morgan’s Lost Lagoon

28 March 2019 - brand values, Campaigns, Customer experience

GDR Innovation Researcher Babette-Scarlett Schossau visited rum brand Captain Morgan’s immersive Lost Lagoon experience. Here she describes her underground lake adventure where visitors go on a quest to collect ingredients for their own cocktails. Visitors to…

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What’s next for Augmented Reality?

21 March 2019 - Campaigns, Creative packaging, Customer experience, Retail innovation, Retail technology, technology

As the wave of hype recedes around Augmented Reality, GDR Innovation Strategist Dave Dalrymple-Pryde considers what’s left and what’s next for the technology. Nearly two years have passed since Apple released its ARkit framework for iOS…

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